Judul | : | English for Room Division |
Penulis | : | Drs. Booni Tauhid, M.Hum
|
Halaman | : | 108 |
ISBN | : | ------------------ |
Harga | : | Rp. 55,500 |
Sinopsis | : | Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. Being able to perform clerical tasks while maintaining a personable nature is important for any professional in a front desk position. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The skill of front agent staffs include to sell and up-sell rooms, to offer service such as handing mails, faxes, messages and give hotel information as well. Therefore, the skill of using English language as an International language is a MUST, and every front office staffs should have it. Customers always approach the front desk/front office of the hotel with questions so the front desk employees should have enough knowledge about the hotel. Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business. This book is fully accomplished for the students of Room Division especially for the front office staff. The book is emphasized to master the skill of communication where the front office staff interacts with a variety of people each day, including upper management personnel, co-workers, customers or business clients. Because of this important aspect of the job, the staff need to adjust the communication to speak with effectively. Having several front desk skills in presenting themselves using the English language as a worthy job candidate, the book is intended to prepare the student skill in finding the job after accomplishing the study. |
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